| Q. | Do you ship internationally? |
| A. | We currently ship only to the U.S. and U.S. possessions, and are unable to honor requests for catalogs mailed to international addresses. Orders to APO and FPO addresses are limited to those products that can be mailed via the U.S. Postal Service, which excludes all drop shipped items currently available online. |
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| Q. | Is it safe to order online? |
| A. | Absolutely! Our order process is encrypted using Secure Sockets Layer (SSL) technology. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the Internet. To learn more about this technology, visit our Privacy and Security page. Ordinary E-mail is not so encrypted, so it is not advisable to place orders through or transmit your credit card number via E-mail. |
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| Q. | How long will it take to get my order? |
| A. | We're proud to offer same-day shipping on most orders of in-stock merchandise, i.e. merchandise that we have in our warehouse. If you order in-stock items today by 2:00 PM Eastern (weekdays), your order will be on its way to you this afternoon. |
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| Q. | What types of payment are accepted? |
| A. | We accept the following credit cards: Visa, MasterCard, American Express, and Discover. You may use a personal check or a money order if you mail in your order. |
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| Q. | Do I have to add tax to my order? |
| A. | Only Virginia residents are charged sales tax of 5%. |
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| Q. | How will I know if my order has been shipped? |
| A. | Shortly after placing your order, you will receive a copy of your invoice by email. Upon shipment of all or part of your order you will receive another email confirming the item(s) shipped, shipping address, and the tracking number, along with the appropriate URL for order tracking online. Should you have additional questions regarding the status of your order, please give us a call
(800-675-5071) or email us at customerservice@autosportcarcare.com. |
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